Herpafend.com (we, or "us") owns this website ("Website"). We value the privacy of our users and the importance you place on the information that we collect. This Privacy Statement describes the practices we follow in relation to the information that you provide us when you use and visit our Website.
This policy explains, among other things, the type of information that we collect from you when you use our website, or any of its features, as well as how we protect and use it, for how long, and who we share it with. This policy also explains your rights and choices in relation to this information. By using this website, or by visiting it, you agree to the collection and use of information about you as described in our Privacy Policy.
This policy has been incorporated and is part of the Terms of Service.
1. GDPR Compliance Statement. In accordance with the EU General Data Protection Regulation (GDPR), we are the "Data controller" for all information collected by visitors to our website and users of our service. We have implemented the following practices to ensure compliance with GDPR:
a) We ensure that any third party with whom we share information about Users is GDPR compliant.
(b) We store data in a way that allows us to find and delete specific information about a user on request.
This Privacy Statement explains how we use information collected.
We will notify all Users if we change any terms in this policy.
(g) A Data Protection Officer has been appointed to oversee our privacy and data security procedures. This person will be the point of contact in relation to requests for access or deletion.
2. Information We Collect Information We Collect.
Personal Data
(i) What are Personal Data? Information that is specific to you and can identify you as an individual. You provide Personal Data to us when you fill out a form on our site. This includes your name, email, phone number and country. In addition to the Personal Data you provide in your email messages, user forums or chats, we may ask for additional Personal Data from you.
(ii) How and when do we collect them? When Users submit a form on our site, initiate a chat online with us or post in our forum, we collect Personal Data. When you visit our website, we also record your IP address or unique mobile device identification. In normal circumstances, an IP recorded alone is not Personal Data according to the standard definition. It may however become Personal Data if it is combined together with other information such as an email.
How do we use Personal Data (iii? Personal Data is used to respond to requests and communicate with you. Your email address may be used to send you promotional materials and account-related notices. Your IP address is used to determine your location so that we can provide you with any notices or other information required by the local regulatory authority.
(iv). Where are Personal Data stored? All personal data collected by Users within and outside the United States and from other countries will be stored and transferred to the Amazon Cloud.
General Information (b): General Information is information of a non-personal nature that does not allow you to be identified. Your computer's IP address, your unique mobile device identifier (unique mobile device ID), browser type, the ISP or carrier you use, and the URL to the last website that you visited prior to visiting our site are all included. This information allows us to gain insight into how users interact with our website and other products. This information is collected by "cookies", small computer code bits that are transferred onto your computer's computer hard drive through a web browser. These cookies allow us to collect the general information described. This information is used to make sure that our service remains appealing to our users.
(i) How do we use General Information? General Information helps us understand how users use the Service and allows us to modify and improve it. Cookies help us to customize your experience while using the service. We use Hotjar, Google Analytics Facebook and ZenDesk services, which all set cookies when a User visits our site or uses our Service.
Where do you store general information? All general information collected by Users within and outside the United States and from other countries will be stored and transferred to servers in the Amazon Cloud.
3. How we share information. We do not share Personal Data for marketing purposes with third parties without your consent. We may share Personal Data in the following manners:
Service Providers a) We use the third-party service provider listed below to perform certain tasks on our behalf. In order to enable them to do this, we must share with them certain information (including Personal Data). The information shared with these third parties is only that which is required to carry out their functions.
Click here to read their Privacy Policy .
ZenDesk offers us customer service and chat services. (Click here to view their Privacy Policy);
Click here to see their Privacy Policy .
Google Analytics is a website analytics service provided by Google (Click here to view the privacy policies).
Hotjar offers us website analytics services. (Click here to view the privacy policies)
b) Law enforcement: We may provide any information about our users to law enforcement agencies, courts or regulators upon request or requirement. We may also disclose your Personal Data in order to protect or exercise legal rights, or to defend against legal claims.
We may decide to sell or buy assets in bulk. Customer information, such as Personal Data, are typically transferred in these business transfers. In addition, in the event of a merger or acquisition of all or substantially all our assets, or if we were to go out of business, your Personal Data would be among the assets acquired or transferred by a third-party. You acknowledge that these transfers could occur and that assets can continue to be used in accordance with your Personal Data, as described in this policy.
(d) Third Party Information: We reserve the right and may disclose information about you and your use of the Service to third parties without your consent if, in our good faith, we believe such disclosure is necessary to defend and protect the rights, properties or safety of us, our affiliates, or other Users of the Service.
4. How We Protect Information. We take appropriate technical and organization measures to safeguard the data that we collect from unauthorized or illegal access, accidental loss or destruction, or damage. We limit the access of employees to User information who need it to perform their job. We cannot guarantee that any information collected by us or about you will be completely secure, however, as no security system is 100% effective. We also have no control over other websites that you may visit, even if a link to them appears on our site. Remember to log out and close the browser window after you finish your session if you use a public computer or share your computer.
5. How long we keep information. Personal Data and General Information are retained for as long as is necessary to meet a business need or comply with legal requirements. If we want to keep the information for longer, we may choose to anonymize some of it. You can also ask us to delete your data in the way described in Section 6.
6. Your options and rights. Users have the following choices with regard to how we collect, maintain, and use information or exercise their privacy rights:
All Users: Click the "unsubscribe link" at the bottom of any non-account-related emails to stop receiving them. Contacting our Data Protection Officer will allow you to request the deletion of any information that we have collected about or from you. You can also ask us not to share your Personal Data, with any of the third-parties we share them with. Please be aware that you may not be able to use our website if this is the case.
(b) EU citizens: If you're an EU citizen, we can provide (or delete), all of the information that we have collected about and from you. You may also exercise other rights under GDPR, by contacting the Data Protection Officer. All requests for data reporting or deletion will be handled free of charge in thirty (30) calendar days.
California Residents (c): If you are a California resident, you can request information about the types of Personal Data that we share with third-parties for direct marketing and the identity of those third-parties with whom we shared this information in the calendar year immediately prior. Contact our Data Protection Officer to request more information on our compliance with CalOPPA. Please be aware that CalOPPA only requires us to respond once per user each year. We are not required by law to respond if you make a request other than to our Data Protection Officer.
7. Tracking technology and Do-not-track requests Certain applications may allow us to track online activity across multiple websites and over time. We respect Do-Not Track requests sent by Web browsers.
8. Children under 13. Children under 13 We will delete any information we receive from a person under 18 as soon as we are aware of it.
9. Modifications of this Privacy Policy. We reserve the absolute right to change, amend, or alter this Privacy Policy. We will inform all Users via a popup message on our website if we change this Privacy Policy. By continuing to use the Website after any such changes, you agree to be bound by and follow the Privacy Policy.
10. Questions. Contact our Data Protection Officer if you have any questions regarding this policy, or the Personal Data we have collected. We will answer all questions and concerns about your privacy and rights.
Data Protection Officer Contact: support@herpafend.com